Frequently
Asked Questions

If your order has not arrived by the estimated delivery date we’re here to help but it’s worth checking a few things before getting in touch. It will take between 3 and 5 days for your order to be dispatched from our warehouse, we will email to confirm once your order is on its way.If you’ve chosen standard or next day delivery check the tracking link we sent in your despatch email to view up to date tracking information.

Most promotions apply automatically at checkout. If you have a discount code or coupon it has to be entered in the box which states ‘Coupon code’, enter your promotion code and click the Apply Coupon button.

On occasions we are unable to send all of the items you have ordered. We will send you an email if you are to expect any missing items from your order so please check your mailbox. Some details may also be printed on your despatch note. We will refund any payment taken for items not sent. If you have not received an email from us or if there is no information on your despatch note, please visit our contact us page and we resolve the issue for you as quickly as we can.

GENERAL ORDERS

Due to technical problems yesterday, some customers may experience a delay in receiving their next day order today. Customers affected will be contacted via email.

GUARANTEED GIFT CARDS

Normal deliveries should take place in all parts of the UK today.

INTERNATIONAL

FRANCE

All services running normally.

GERMANY

All services running normally.

AUSTRALIA

All services running normally.

USA

All services running normally.

DENMARK

All services running normally.

Collect from Store orders are tracked internally but this cannot currently be provided to the customer. We will email you once your order is in store. Tracking may not be available on some International orders. Please allow the full delivery time before contacting.